Furniture Sales/Office clearances
Definitions:
All orders accepted by Mission Green are subject to the following conditions which shall prevail over all conditions specified by the Buyer.
a). “Conditions” means these conditions of sale.
b). “Goods” means the subject of the order, including goods altered.
c). “Buyer” means the party placing the order.
e). “Special Treatment” means any extra work such as re-upholstery or specific modifications of the furniture requested by the client.
Used Furniture
The Goods sold under this receipt are not new but have been checked to the best of our ability to ensure that they are fit for use and sold as seen, any marks will be reflected in the price of the item. They are sold under the assumption that the Buyer understands the capabilities of these goods and assessed them to be appropriate for the use intended by the Buyer. No claims will be entertained for improper use (these Goods due to neglect or accident.)
Office Clearance/Collections
If our trucks and crew are not available we will use third party carriers at a reasonable discount rate.
Terms are as follows;
A method statement and waste transfer certificate by our carriers is issued on all clearance jobs, once quoted further charges may apply if any changes to clearance services arise after the agreement from the client i.e. more items added, any restrictions to remove furniture i.e. parking, access, lift unavailability or any other reasons from the clients end that delays or changes the job.
If the job has been cancelled with 7 days’ notice, no charges will apply, any jobs cancelled with less than 7 days’ notice incurs a 20 Percent charge of the overall job which will allow us to cover the admin work in arranging resources for the clearance.
Risk:
All goods are checked upon leaving our warehouse, if a third-party delivery company is used any damages incurred on delivery will be at the buyer’s risk.
Damage:
Mission Green will not be liable for loss or damage to goods during transit unless Mission Green and its carriers are notified upon delivery. All goods should be checked by the buyer upon delivery to ensure goods arrive in full and working order.
Deposits:
Office Clearance:
A minimum of 20% of the total value order is payable upon confirmation of the order which will confirm removal service. The balance should be paid no later than the day before the service is scheduled to commence.
Used Furniture:
A minimum of 20% of the total value order is payable upon confirmation of the order which will secure goods from the stock for a maximum period of 7 days.
New/ bespoke Furniture:
A minimum of 50% of the total value order is payable which will secure goods that are to be manufactured/ resised/ redesigned or are subject to Special Treatment for a maximum period of 7 days or any pre-arranged date, thereafter if the Order is cancelled or suspended without prior consent or arrangement by Mission Green, the Buyer’s deposit is non-refundable.
Balance:
The balance for furniture to be paid in full upon the day of job completion, any changes to orders after delivery will be subject to further charges and will be actioned once the balance is paid.
Storage:
If any Goods are ready for delivery but are held back at the Buyer’s request or the Buyer fails to accept delivery, Mission Green will require the Buyer to pay reasonable storage charges (as determined by Mission Green) after the expiry of 7days from the date of buyer being notified that the goods are ready for dispatch.
Surcharges:
Parking tickets, parking restrictions and access are the responsibility of the Buyers. Where the Buyer fails to notify Mission Green prior to delivery of any parking restrictions or reasonable access, all charges in these circumstances will be passed on in full to the Buyer.
Refund Policy:
As a second hand retailer we do our best to ensure that any goods that are bought are fit for purpose and meet requirements. Working items, such as office chairs, chairs, desks etc undergo a 5-10 point quality control testing prior to resale.
We offer a 7 day money back guarantee if any items are returned in the same condition as sold and in the original packaging. Once the items have been returned they will be inspected. Refunds will be issued within 3-5 working days of items being returned providing the items are in the same condition as sold and in the original packaging.
We are unable to accept returns after 7 days.
In the unlikely event that goods are faulty;
Within the first 7 days a full refund will be issued, as above.
If after the first 7 days an item is reported as faulty, we can offer repair or replacement upon the discretion of Mission Green.
In exceptional circumstances Mission Green can arrange a credit note within 28 days of purchase.
New Furniture
In Case of New furniture supply warranties will apply as agreed prior to the sale, any returns or refunds are only entertained if the goods are returned in unopened condition within 28 days.
Any bespoke furniture ordered by Buyer i.e. certain measurements and features once delivered and installed will not be eligible for a refund or a return due to customers change of mind. Any further changes to the item i.e. adding or removing extra features will incur a charge.
Buyer.
No claims will be entertained for improper use (due to neglect or accident).
Mission Green hold all rights to the goods until paid in full. Mission Green has the right to remove the furniture if Buyer has not paid the balance in full upon the agreed date.